Troubleshooting

• No data for a platform — check it's connected at app.shadow.co → Integrations.

• Data looks stale — most platforms sync every 3–6 hours; trigger a manual sync.

• Missing Slack or meetings — verify scopes and the 90-day sync window.

• Agent not using Shadow — be explicit: "Use Shadow to pull my Meta performance."

• Authentication errors — disconnect and reconnect from your client's settings.

Still stuck? Write to support@shadow.co — a human answers.

Support

Email support@shadow.co for anything — setup, data questions or billing.

Also useful

• Website — shadow.co

• Privacy policy — shadow.co/privacy

• Terms of service — shadow.co/terms-of-service